FAQ's

We are currently in the process of designing and building a small showroom for our brands here at our HQ in Huddersfield. We hope to have this open on an appointment only basis by the end of January 2022.

We’ll be running promotions and offers from time-to-time on our social media, but these will be few and far between. We prefer to offer our best prices on our website all year round.

We provide an industry leading 5 year comprehensive manufacturer’s warranty on all our lamps and 2 years on pendants and table lamps.  You don’t need to do anything as it’s automatically activated on purchase.

60 days. As long as the product is in full working order and returned in its original, undamaged packaging accompanied by our returns form within 60 days of purchase, we’ll refund you in full

You can see all our reviews on our reviews page.

Our in house team collaborate with leading engineers and designers around the world to bring the most advanced, innovative and ethical products to market.

Ethics and sustainability are at the heart of our company. We design our products to be beautiful and stand the test of time. We ensure the workers who make our products receive above average pay and have safe and clean working conditions and that the factory owners share our values.

Please complete our form here to see if you qualify for a discount

Lumens are used to measure brightness: the higher the number, the brighter the bulb. You should buy your LED bulbs according to lumens rather than watts. (A traditional 40w incandescent had around 420 lumens and a 60w incandescent had around 800 lumens.)

Colour temperature is a measurement in kelvin (K) that tells you what colour light an LED bulb will emit. The lower the number the warmer it is, the higher the number the whiter the light. Daylight = 6500k; an incandescent bulb = 2700k; candle light = 1900k.

All our LED bulbs are dimmable, but they must be paired with the recommended dimmer for optimum performance. We recommend Varilight V-Pro dimmers and Casambi units. 

CRI stands for Colour Rendering Index. It is a measurement, out of 100, of how accurately a light source will show up the true colours of the objects it illuminates. The higher the CRI the better the quality of light. This is a crucial element of lighting design that should not be ignored. A CRI of more than 90 is considered excellent and all well-lit LED bulbs have a minimum CRI of 93.

Dim-to-Warm technology allows you to shape the colour of the light and the mood of your home with a single cleverly-designed bulb. At its brightest the bulb emits a colour temperature of 2800k (similar to an incandescent bulb) but as you dim it down the light gradually gets warmer – right down to 2000k, which is close to candle light.

To ensure perfect performance, we strongly advise that you only use the recommended well-lit LED bulbs with our table lamps.

Yes, there is a rotary dimmer on the plug cord.

We recommend Varilight V-Pro dimmers and Casambi units for optimum performance.

They are installed into the mains electricity. Please use a fully-qualified electrician for any installation work.

We would recommend that a qualified electrician installs any ceiling and pendant lights.

We would recommend pairing our ceiling and pendant lights with Varilight V-Pro for optimum performance

Our ceiling plates are inconspicuous flat fittings pre-drilled with holes for hanging multiple pendants at precise distances. They make installation much easier and achieve a better aesthetic. We always recommend using a ceiling plate when hanging three or more pendants.

We supply two ceiling plates: a linear plate for three pendants and a round plate that takes four pendants. The linear plate is not included in the price but can be added at the checkout, but the round plate is included in our contemporary chandeliers featuring four pendants. Both are white in colour.